Inspire Light Shows Terms and Conditions
Legal Disclaimer
You understand that fees associated with the creation of sequences and STL files are for labor services only. Inspire Light Shows does not sell music, videos, software or images found on the internet. You are solely responsible for owning any rights to the necessary media previously described that may be copyrighted.
Personal Use Only
All sequences, 3D printed parts and STL files available from Inspire Light Shows are intended solely for personal home use and may not be used for commercial purposes whatsoever. Commercial licenses from Inspire Light Shows are available and interested parties should contact us for more information regarding the issuing of commercial licenses. You may not share, sell, trade, repackage or redistribute any sequence, sequence effects, 3D printed parts, or STL files purchased from Inspire Light Shows in part or in whole. Effects from a sequence may be copied and used in your own sequence so long as it is for your own personal use.
STL Files
STL files are intended solely for your own personal home use and may not be used for commercial purposes. Your purchase or free download of one of our products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and access that product for the purpose of your own personal use and reference, and 3D print or otherwise convert the product to physical form for your own private use. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share, post to any website or otherwise distribute any of our products, whether modified or not, to any third party or any individual. This includes both the digital file and the 3D printed physical product created from the digital file. This means that you must print the file or files yourself, on your own private printer, and under no circumstance may you have someone else or another business print the parts for you. The products, whether modified or not, and all intellectual property of Inspire Light Shows are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
Shipping Policy
Orders will typically ship USPS or UPS, but FedEx and DHL are also available as shipping options. Inspire Light Shows will automatically select the service that is most economical for shipping out of the available providers to your area. You may request shipping from a specific provider as well as expedited shipping service (such as overnight or 2 day shipping) by indicating so in the order notes. In those instances a separate shipping invoice will be sent out prior to shipping of the order. Full payment of the order and associated shipping invoice must be made prior to the order shipping. No exceptions. Once shipped a tracking number will be provided when applicable. Shipping invoices must be paid within 30 days after being sent or the order will be cancelled and the purchase price refunded minus a 10% cancellation fee. This excludes custom orders which are nonrefundable.
International customers will not have shipping costs calculated at checkout and shipping will be invoiced separately. In addition to the shipping invoice, you may be subject to additional taxes / tariffs, customs fees, import duties and broker fees depending on the specific policies of the shipping provider or regulations of your country. The buyer is solely responsible for paying the cost of these additional charges.
Cancellation Policy
All orders are automatically processed on our secure merchant processor as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge once payment has occurred. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.
Return Policy
All digital orders including sequences and 3D STL files are final. No returns, exchanges or store credit will be allowed once the product is downloaded. If you experience any issues with downloading our digital products please contact us for assistance.
Physically shipped orders such as 3D printed parts may be returned only if the product they are intended for is not discontinued by the original vendor and must be within 30 days of delivery. (Example: Returns are not allowed on the original versions of the Gilbert Engineering Mini Trees as those are no longer produced by Gilbert Engineering.) All returns are subject to a 20% Restocking Fee and must have prior return authorization. You as the buyer are solely responsible for the cost of return shipping and must ensure that the parts are well packaged and protected from damage. If upon receipt of a return there are damaged or broken parts, the replacement cost of those parts will be deducted from any return credit on top of the 20% restocking fee. Clearance and imperfect items as well as any custom made parts are not not returnable.
Order Discrepancies
Our policy is that all order discrepancies such as broken parts, missing parts and incorrect parts must be reported to us within 30 days of receiving your package. Please contact us and provide your order number and a brief explanation of the issue. Inspire Light Shows will correct the problem at no charge and will pay for any return shipping. If a discrepancy is brought to our attention after 30 days of receiving your package, the customer will be responsible for the costs of any replacement parts and shipping.
If a part is found to be defective though reasonable use we will offer a replacement part or parts. We cannot be responsible for drops, misuse, abuse or exposure to high UV radiation. 3D printed parts have a limited lifespan and are printed from PETG plastic. They are somewhat flexible and have some UV resistance. Repeated use and UV exposure will slowly weaken the part and may lead to failure. This is considered normal. Most parts last many seasons, but they are intended for short term seasonal use only. On smaller parts such as roof clips, gutter clips and vinyl siding clips, it is normal to have a small number of failures and it is always recommended to have a handful of spares.
Exchange Policy
Exchanges are treated like returns and must be returned within 30 days with prior authorization before sending back the product. As with returns, clearance and imperfect items as well as any custom made parts are not not returnable.
Questions
If you have any questions about the Terms and Conditions or if your situation is not listed here, please contact us.
